Refund policy
Effective Date: 4 September 2026
Last Updated: 4 September 2026
At Get Fettle, our goal is to provide quality health and wellness products that help you feel better and live better.
We understand that sometimes a product may not be right for you, or that an item may arrive damaged or develop a fault. This Return & Refund Policy explains how we handle returns, exchanges and refunds in accordance with applicable South African consumer legislation, including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
Nothing in this policy limits or removes any rights you may have under applicable South African law.
1. CHANGE-OF-MIND RETURNS — ONLINE PURCHASES
Where the statutory cooling-off provisions of ECTA apply, you may cancel your purchase of qualifying goods within 7 (seven) days after receiving the goods, without having to provide a reason.
To qualify for a change-of-mind return:
- The product must be unused and in its original condition.
- The product should be returned in its original packaging, together with all accessories, manuals and components supplied with the product.
- The product must not have been damaged, altered or misused.
- You must notify Get Fettle of your intention to cancel within the applicable 7-day period.
- The product must then be returned in accordance with the return instructions we provide.
Where permitted by law, the direct cost of returning the product following a change-of-mind cancellation will be the customer's responsibility.
Once the returned product has been received and assessed, an applicable refund will be processed in accordance with the law.
ECTA provides for a refund within 30 days of cancellation for a qualifying cooling-off cancellation.
2. HYGIENE-SENSITIVE PRODUCTS
Some Get Fettle products are designed for personal contact with the body and may be considered hygiene-sensitive products.
For health and hygiene reasons, products such as wearable wellness devices, massage products or other products intended for personal use should not be returned after they have been worn, used or otherwise placed into contact with the body, where applicable law permits such exclusion.
For example, our Period Relief Belt must be unused and in a hygienically acceptable condition for a change-of-mind return.
This restriction does not affect your statutory rights relating to defective, unsafe, damaged or incorrectly supplied goods.
If a product is defective, unsafe or does not comply with applicable consumer-law requirements, please contact us so that we can assist you with the appropriate remedy.
3. DEFECTIVE OR FAULTY PRODUCTS
We stand behind the quality of the products we sell.
Under the Consumer Protection Act, qualifying goods carry an implied warranty of quality. Where goods fail to meet the applicable requirements of the CPA, consumers may have the right to return the goods within 6 months of delivery and, depending on the circumstances and applicable law, require a repair, replacement or refund.
If your product develops a fault:
- Contact us as soon as reasonably possible.
- Provide your order number.
- Explain the problem with the product.
- Where requested, provide photographs or a short video demonstrating the fault.
- We will provide instructions regarding the return or assessment of the product.
Please do not attempt to repair, modify or disassemble the product yourself, as this may affect the assessment of a defect or warranty claim.
If the product is confirmed to be defective or otherwise qualifies for a statutory remedy, we will provide the applicable remedy in accordance with South African consumer law.
4. DAMAGED PRODUCTS
We take care when preparing orders for delivery.
If your order arrives visibly damaged, please contact us as soon as reasonably possible after delivery.
Please provide:
- Your order number
- Photographs of the packaging
- Photographs of the damaged product
- A brief description of the damage
We will investigate the matter and arrange the appropriate solution.
Please retain the original packaging until your claim has been resolved, as it may be required for assessment or courier purposes.
Your statutory consumer rights are not affected by any notification period stated in this section.
5. INCORRECT PRODUCT RECEIVED
If you receive a product that is different from the product you ordered, please contact us as soon as reasonably possible.
We will arrange the appropriate solution, which may include:
- Sending you the correct product; or
- Providing a refund where appropriate.
Where the incorrect product was supplied due to an error on our part, Get Fettle will cover the reasonable return arrangements.
6. MISSING ITEMS OR ACCESSORIES
If an item or accessory that should have been included with your order is missing, please contact us with your order number and details of the missing item.
We will investigate the issue and, where appropriate, arrange for the missing component to be supplied or provide another appropriate remedy.
7. PRODUCTS DAMAGED THROUGH MISUSE
Returns or warranty claims may not be accepted where damage has resulted from:
- Misuse or abuse of the product
- Failure to follow the supplied instructions
- Accidental damage caused after delivery
- Unauthorised modifications
- Attempted repairs or alterations
- Normal wear and tear
- Use of the product for a purpose for which it was not designed
This does not limit any rights that cannot lawfully be excluded under applicable consumer legislation.
8. HOW TO REQUEST A RETURN
To request a return, please contact our customer support team:
Email: getfettle.co.za@gmail.com
Please include:
Full Name:
Order Number:
Product:
Reason for Return:
Photos/Videos: Where applicable
Our team will review your request and provide you with the relevant return instructions.
Please do not send a product back without first contacting Get Fettle.
9. RETURN SHIPPING
Change-of-mind return
Where the return is made under an applicable statutory cooling-off right, the direct cost of returning the product may be the customer's responsibility, as permitted by law.
Defective, incorrect or damaged product
Where the product qualifies for a statutory remedy and the issue is attributable to a defect, incorrect supply or other circumstance for which Get Fettle is responsible, we will arrange the appropriate return process in accordance with applicable law.
10. REFUNDS
Once an approved return has been received and assessed, we will process the applicable refund.
Refunds will generally be made using the same payment method used for the original purchase, where technically and legally possible.
Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.
Where a statutory refund applies, we will comply with the applicable statutory timeframe.
11. SALE ITEMS & DISCOUNTED PRODUCTS
Products purchased during promotions, sales or discount campaigns are not automatically excluded from statutory consumer rights.
If a discounted product is defective, unsafe, incorrectly supplied or otherwise qualifies for a remedy under applicable consumer law, your statutory rights remain unaffected.
12. EXCHANGES
Where appropriate, Get Fettle may offer an exchange instead of a refund.
However, where applicable South African consumer law gives you the right to choose a particular remedy, nothing in this section limits that right.
13. PRODUCTS WITH A MANUFACTURER'S WARRANTY
Certain products may include an additional manufacturer's or supplier's warranty.
Where applicable, details of that warranty will be provided with the product or communicated to the customer.
Any manufacturer's warranty is in addition to, and does not replace, any rights you may have under South African consumer legislation.
14. OUR COMMITMENT TO YOU
We want you to feel confident when shopping with Get Fettle.
If you have a problem with your order or product, please contact us before assuming that your purchase cannot be returned. Our customer service team will review the situation and work with you to find an appropriate solution.
Nothing in this Return & Refund Policy is intended to exclude, restrict or waive any consumer right that cannot lawfully be excluded under South African law.
Contact Us
Get Fettle
Website: getfettle.co.za
Email: getfettle.co.za@gmail.com
Country: South Africa
Feel better. Live better.