Shipping policy

Effective Date: 4 September 2026
Last Updated: 4 September 2026

At Get Fettle, we aim to make your shopping experience simple, transparent and reliable.

This Shipping & Delivery Policy explains how orders placed through getfettle.co.za are processed and delivered.

1. ORDER PROCESSING

Once your order has been successfully placed and payment has been received, we will begin processing your order.

Orders are generally processed within 1–3 business days, unless otherwise stated on the relevant product page or at checkout.

Orders are not normally processed, dispatched or delivered on weekends or public holidays.

During periods of high demand, promotions or unforeseen circumstances, processing times may be longer. If there is a significant delay, we will endeavour to notify you.

2. DELIVERY WITHIN SOUTH AFRICA

We currently offer delivery to addresses within South Africa.

The estimated delivery timeframe for your order will be communicated at checkout, on the relevant product page, or in your order confirmation where applicable.

Estimated delivery time: 8 to 11 workings days

Please note that delivery times are estimates and may be affected by circumstances outside of Get Fettle's reasonable control, including courier delays, adverse weather, public holidays, remote-area deliveries or other unforeseen circumstances.

3. SHIPPING COSTS

Shipping charges will be displayed during checkout before you complete your purchase.

Where a product is advertised with free shipping, the applicable shipping cost will be covered by Get Fettle unless otherwise stated.

4. TRACKING YOUR ORDER

Where tracking is available, you will receive your tracking information once your order has been dispatched.

You can use the tracking information provided to monitor the progress of your delivery.

Please allow some time for tracking information to become active after your order has been handed to the courier.

5. DELIVERY ADDRESS

Customers are responsible for providing an accurate and complete delivery address.

Please carefully check your:

  • Full name
  • Street address
  • Suburb
  • City/town
  • Postal code
  • Contact number

Get Fettle cannot be held responsible for delays resulting from an incorrect or incomplete address supplied by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible. We will try to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.

6. FAILED DELIVERY ATTEMPTS

If a courier is unable to deliver your order because nobody is available to receive it, the courier may attempt delivery again or contact you to arrange an alternative delivery.

Additional charges may apply where a parcel needs to be re-dispatched due to circumstances attributable to the customer, to the extent permitted by law.

7. DELAYS

Although we work with delivery partners to provide reliable delivery, Get Fettle cannot guarantee a specific delivery date unless expressly agreed otherwise.

If an order cannot be fulfilled within the applicable agreed or legally required period, you will be notified and your rights under applicable South African law will apply.

For electronic transactions, ECTA generally requires the supplier to execute an order within 30 days unless another period has been agreed.

8. LOST OR DAMAGED PARCELS

If your parcel appears to have been lost or arrives damaged, please contact us as soon as possible.

Please provide:

  • Order number
  • Description of the issue
  • Photographs of the parcel and packaging where applicable

We will investigate the matter with the relevant delivery provider and assist you with the appropriate resolution.

Your statutory consumer rights remain unaffected.

9. CONTACT

For shipping or delivery questions:

Get Fettle
Email: getfettle.co.za@gmail.com
Website: getfettle.co.za

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